Picture of a woman smiling A Web Event on Improvement Science

February 16, 2011 02:00 PM EST

Uniting Frontline and Leadership Capacities to Improve Patient Care

Wednesday, February 16, 2011  
2:00 pm EST

Frontline providers possess intimate knowledge of day-to-day barriers to care, while leaders have the capability to harness organizational learning and support large-scale change. Leveraging the combined knowledge and capacities of both care providers and administrators, organizations have the potential to make significant improvements in health care delivery, resulting in many benefits to providers and patients alike.

Join our presenters for a free, 60-minute Web event as they discuss how frontline clinicians and organizational leaders can work collaboratively to overcome patient care challenges. Using their expertise in applying industrial engineering principles to health care, our speakers will engage in a lively conversation about how small operational failures affect patient care and the importance of an inter-professional, systematic approach to solutions.  The Web event will also review how these concepts apply to improvement science and the Improvement Science Research Network (ISRN) multi-site Network Studies.


Anita Tucker, MS, DBA 
Associate Professor of Business Administration
Harvard Business School

Stephen Mayfield, DHA, MBA, MBB
Program Director for Health Systems
Institute of Industrial Engineers
ISRN Steering Council Member


Robert Ferrer, MD, MPH
Professor and Deputy Chair for Research
Department of Family and Community Medicine
University of Texas Health Science Center at San Antonio

Last Modified: April 2013